BT finally sorted everything out, all it took was a letter to the CEO!

I received a phone call this afternoon from Sandra at BT.
She informed me that they had investigated my complaint and found that I had indeed cancelled the order, however it had not been cancelled correctly on all their systems.
She also said that she would be issuing a credit to my account for the full amount and would be informing the collection agency that the debt had been cancelled.
She failed to mention how ‘early termination charges’ for a £30/month broadband account amounted to this obscene sum of money.


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