BT respond again

I received a second email from BT, this time from someone in the ‘BT Business Executive Level Complaints’ department.

Subject: ****** ************** *** – Reference **/********/**
Date: Tue, 2 Feb 2010 15:56:04 -0000
From: Sandra Toal
To: Phil Bayfield

Dear Mr Bayfield,

I am writing to acknowledge receipt of the email sent on 30th January to Mr Ian Livingston.

Please accept my apologies for the inconvenience caused to you in this matter. I will be investigating this complaint on behalf of Mr Livingston and will be in contact with you as soon as I have completed my investigation.


Sandra Toal
BT Business Executive Level Complaints


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