The CEO replies

Just 2 minutes after sending my email, I get a short reply from Ian Livingston. It’s a real shame his business support staff aren’t this pro-active.

The email was CC’d to Ian Duerden who is apparently the ‘Director BT Billing’ according to his LinkedIn profile (and a generic support type email address).

Subject: RE: Fraudulent charges from BT (Ref WM 38078652)
Date: Sat, 30 Jan 2010 17:31:34 -0000
From: Ian Livingston
To: Phil Bayfield
CC: <sme.service.scotland@bt.com>, Ian Duerden

I am sorry about the problems you have had with this demand. I will ask one of our high level service team to look into it and contact you.

Ian Livingston


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